Withdrawals can be delayed due to a couple of reasons, but the most common is due to network congestion. When this happens, withdrawals may take hours to be completed. Unfortunately, all we can do is to wait for the transaction to push through if this happens.

However, if you are experiencing delays in withdrawal wherein network congestion is not an issue, please do not hesitate to contact us through email at [email protected] so we can assist you on your concern as soon as possible.