Most cryptocurrency deposits are credited within 10–15 minutes, depending on the blockchain network and confirmation times.
⚡ Instant Deposits
Some token and network combinations support Instant Deposits, allowing your balance to update much faster once your transaction has been confirmed on the blockchain.
Instant Deposit networks are clearly labelled within the Deposit screen.
Once your deposit has been credited, you'll receive an in-app notification confirming your funds have arrived.
If your deposit hasn't arrived
If your deposit is taking longer than expected, please check the following:
✅ You sent the correct cryptocurrency.
✅ You selected the correct blockchain network (for example, Ethereum (ERC20) or Arbitrum).
✅ You sent the funds to your UBET deposit address for that token and network.
✅ Your transaction has received the required blockchain confirmations.
Still need help?
If your deposit still hasn't been credited after allowing sufficient time for network confirmations, please contact our Customer Support team via Live Chat or email at [email protected].
To help us investigate your deposit as quickly as possible, please include:
Your Transaction Hash (TXID) or blockchain transaction link
The cryptocurrency you sent
The network used (for example, Ethereum (ERC20) or Arbitrum)
The deposit amount
This information allows our team to locate and investigate your transaction much faster.