Most cryptocurrency deposits are credited within 10–15 minutes, depending on the blockchain network and confirmation times.
CAD deposits made using Interac e-Transfer are credited once the transfer has been successfully received and verified.
⚡ Instant Deposits
Some token and network combinations support Instant Deposits, allowing your balance to update much faster once your transaction has been confirmed on the blockchain.
Instant Deposit networks are clearly labelled within the Deposit screen.
Once your deposit has been credited, you'll receive an in-app notification confirming your funds have arrived.
CAD deposits via Interac e-Transfer
When making a CAD deposit using Interac e-Transfer:
Your Interac e-Transfer must be sent from a personal bank account registered in your own name.
The name and email address associated with your transfer must match the details on your UBET account.
Deposits from a third-party account or a business account may be rejected and returned to the sender.
Please ensure you follow the payment instructions shown in the UBET Deposit screen exactly.
If your transfer cannot be matched to your UBET account or does not pass our verification checks, it will not be credited and may be returned to the sending bank account.
If your deposit hasn't arrived
If your cryptocurrency deposit is taking longer than expected, please check the following:
✅ You sent the correct cryptocurrency.
✅ You selected the correct blockchain network (for example, Ethereum (ERC20) or Arbitrum).
✅ You sent the funds to your UBET deposit address for that token and network.
✅ Your transaction has received the required blockchain confirmations.
If your CAD Interac deposit has not arrived, please confirm that:
✅ The transfer was made from a bank account in your own name.
✅ Your bank account details match your UBET account details.
✅ You followed the Interac payment instructions shown in the Deposit screen.
Still need help?
If your deposit still hasn't been credited after allowing sufficient time for processing, please contact our Customer Support team via Live Chat or email at [email protected].
To help us investigate as quickly as possible, please include:
For cryptocurrency deposits
Your Transaction Hash (TXID) or blockchain transaction link
The cryptocurrency you sent
The network used (for example, Ethereum (ERC20) or Arbitrum)
The deposit amount
For CAD Interac deposits
The deposit amount
The date and approximate time the transfer was sent
The name and email address used for the Interac e-Transfer
Your Interac e-Transfer reference or confirmation number, if available
This information allows our team to locate and investigate your transaction much faster.