There can be a few reasons why you are unable to login on your account. Please be reminded of the following when you are trying to login:

1. Ensure that your username and password is correct.

2. Be sure to tick the box to confirm you are over 18 and that you accept the Terms and Conditions.

3. Confirm that you are not a bot by ticking the Captcha verification box as shown below:

On your first login, you will be asked to select photos based on the requirement that they will give. Be sure to select the photos correctly to proceed.

4. After ticking the two boxed mentioned above, proceed to login.

If you are still unable to login and are seeing an error message, please contact our Customer Support via live chat or email at [email protected] and include your username, email address and the screenshot of the error message you are getting.